Team TDP's Update on COVID-19
Please note, due to COVID-19 you may experience longer than normal processing and delivery times due to shipping courier delays.
Courier Services are not permitting signatures. As a result, we are experiencing an influx of shipping related issues within the Courier network. We recommend insuring your Order through the purchase of Route Insurance. If a problem were to arise with your order, you would be fully covered. Any Order without Route Insurance will not be replaced unless claims are approved by the Courier. We apologize for any inconvenience this may cause.
Delivery Guarantees cannot be made during this time.
Are you still shipping?
Shipments are still processing within our warehouse. Please note we do only have one person working in the warehouse to ensure Social Distancing is occurring. You may experience longer than normal processing times.
How can I track the status of my order?
If you have purchased Route Shipping Insurance, you can visually track your order through their app. Please download the Route App here. You can also monitor the status of your order by logging into your account right on the Tina Davies website. Once on your account page, you can view the status of your order.
How can I ensure my package arrives safely to me?
We highly recommend insuring your Order through the purchase of Route Insurance. If a problem were to arise with your Order, you will be fully covered. Any Order without Route Insurance will not be replaced unless claims are approved by the Courier. We apologize for any inconvenience this may cause.
Are Couriers requiring signature to release orders?
Currently FedEx and Canada Post are not requiring signatures. We highly recommend adding Route Shipping Insurance to all purchases.
Are there Courier delays or new procedures in place during COVID-19?
FeEx no longer requires signatures on packages, they have reduced FedEx Office and other Retail Hold Locations hours, and offer you to provide additional delivery instructions. For more information please visit: https://www.fedex.com/en-us/coronavirus.html
For more on COVID-19, we encourage you to seek information from reliable sources, such as the CDC and your local public health departments.
- Your Tina Davies Professional Team