COUPON / DISCOUNT CODES

All codes are one time-use per customer unless otherwise stated.



FREIGHT FORWARDING


United States

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Tina Davies Professional.


If a freight forwarder or hand-carrying is used, the following terms will apply:


Tina Davies Professional won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Tina Davies Professional isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.


If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from tinadavies.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Tina Davies Professional must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date U.S. address is used.


If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from tinadavies.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Tina Davies Professional.



Canada

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Tina Davies Professional.


If a freight forwarder or hand-carrying is used, the following terms will apply:


Tina Davies Professional won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Tina Davies Professional isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.


If you (or a freight forwarder you so designate) have Canadian address, purchase goods from tinadavies.ca to be shipped to a Canadian location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all Canadian export regulations and the import regulations of the destination country. Tina Davies Professional must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date Canadian address is used.


If you (or a freight forwarder you so designate) do not have a Canadian residence and purchase goods from tinadavies.ca to be shipped to a Canadian location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Tina Davies Professional.



United Kingdom

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Tina Davies Professional.

If a freight forwarder or hand-carrying is used, the following terms will apply:

Tina Davies Professional won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Tina Davies Professional isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

If you (or a freight forwarder you so designate) have a UK address, purchase goods from uk.tinadavies.com to be shipped to a UK location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all UK export regulations and the import regulations of the destination country. Tina Davies Professional must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date UK address is used.

If you (or a freight forwarder you so designate) do not have a UK residence and purchase goods from uk.tinadavies.com to be shipped to a UK location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Tina Davies Professional.

 

Europe

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Tina Davies Professional.

If a freight forwarder or hand-carrying is used, the following terms will apply:

Tina Davies Professional won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Tina Davies Professional isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

If you (or a freight forwarder you so designate) have an EU address, purchase goods from eu.tinadavies.com to be shipped to an EU location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all EU export regulations and the import regulations of the destination country. Tina Davies Professional must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date EU address is used.

If you (or a freight forwarder you so designate) do not have an EU residence and purchase goods from eu.tinadavies.com to be shipped to an EU location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Tina Davies Professional.


ITEM MISSING FROM ORDER


Order is missing item(s)

If you notice you are missing an item from your delivery, please contact us at support@tinadavies.com within 5 days of delivery. Please include your order number and name of the missing product. 


Received incorrect item(s) in order

Please contact us at support@tinadavies.com within 5 days of delivery. Please include your order number, a photo and name of the incorrect item received as well as the name of the item you are missing. 



LOST / DAMAGED SHIPMENTS


Part of order is damaged

If for any reason your Tina Davies tool arrives damaged or in any condition which is not completely perfect, we will replace it, no questions asked.


To help us ensure we are taking the right action around an issue, we may ask you to send images of the damaged product so that we can address your concerns immediately. This will help us ensure that our other artists are receiving our tools in perfect condition. 

We may also ask that the damaged products be shipped back to us. In this event our artist success team will assist with the return shipment arrangements.

 

Shipment Lost or Stolen without Route Shipping Insurance

Any order purchased without Route protection will not be covered if the claim is denied by the courier used.  All orders automatically have Route applied to them, if removed at checkout, any lost or stolen shipments will not be covered by Tina Davies Professional.  We highly recommend purchasing Route Shipping Insurance.


Shipment Lost or Stolen with Route Shipping Insurance

An order is considered lost if tracking never confirms package status as "delivered".  If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made. 


If your package shows delivered, however, you did not receive this item. This would be considered as "stolen" and a claim will need to be made.For Domestic orders, you should file your claim 7 days after the last tracking update.  International orders, 20 days.


Claims for orders lost in-transit must be filed no later than 15 days from the last available tracking update.



RETURNS


For the safety of our artist community, all sales are considered final. We take a lot of care to ensure your microblades and pigments arrive sealed and sterilized, and for this reason, we can not accept returns on the usable products.


If exception is made: A valid receipt is required. Returns are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.


If for any reason your Tina Davies tool arrives damaged or in any condition which is not completely perfect, we will replace it, no questions asked.


To be eligible for a return, your item must be unopened, unused and in the original packaging. We will ask you to send us a picture of the items you are wishing to return along with reason. This will help us ensure that our other artists are receiving our tools in perfect condition.


We may also ask that the damaged products be shipped back to us. In this event, our artist success team will assist with the return shipment arrangements.


To return your product, please reach out to support@tinadavies.com. If approved you will be provided with return instructions. You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable. 



REFUNDS


Once your return is received and inspected, we will send you an email to notify you we have received your returned item. You will be notified by email of the approval or rejection of your return.


If approved, your refund will be processed and will automatically be applied to the credit card or original method of payment. Please allow up to 7 business days for funds to return to your account.

 

SALES / PROMOTIONS


Any purchases made prior to limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday, are not eligible for price adjustment refunds.

 

THE COLLECTIVE - REFUNDS

 

We stand behind our products and your satisfaction is very important to us.  Refund requests must be within 30 days of purchase. 

If you change your mind and have not started your course, we will happily issue a refund upon your request.

However, if you have accessed your course, refunds will only be issued if the Course is not more than 51% complete.

Please email support@tinadavies.com and state the reason for your refund when you reach out, your feedback is extremely valuable to us and will help us continue to grow and improve our Courses.

Once a refund is issued, Course access will be revoked.  Refunds will automatically be applied to the credit card or original method of payment. Please allow up to 7 business days for funds to return to your account.

 

TAXES


North America
Taxes will be applied at the time of checkout.  If you have a resale certificate, please provide us with a copy to support@tinadavies.com and we will register your account so that you will be exempt from sales tax on your orders.


United Kingdom / Europe

Taxes will be applied at the time of checkout.  If you have a VAT Certificate, please provide us with a copy to support@tinadavies.com and we will register your account so that you will be exempt from sales tax on your orders.